Order Processing and Shipping Times
Orders are processed and ship within one to five business days unless another date has been specified in the product listing.
How long a product takes to reach you once it has been shipped is determined by the carrier. Please refer to you tracking for an estimated arrival date for your package.
Our Shipping Location
We ship from and are located in the Northeast region of the United States.
We ship all over the world!
We reserve the right to cancel an international order to any locations that changes their shipping policies or where goods are becoming increasingly lost.
All customs, taxes and fees are the responsibility of the buyer.
Orders that are returned to us because the customer did not claim them or failed to pay customs fees will be refunded when we receive the products back. The refund will be minus any shipping costs.
All shipping costs are calculated at checkout. Prices are calculated by the carrier and based on the size and weight of your package.
Shipping Materials and Packaging
As we move towards greener and more conscious packaging solution we have chosen to reuse shipping boxes and supplies whenever possible. We get many shipments here at Mindful Hookup and we save the boxes, bubble wrap, paper and more. We then reuse these items when we ship to you. We do also have our own supplies should we run out of recycled ones. Our packages are not always pretty and fancy looking when they arrive but we can assure the contents inside are safe and gorgeous.
We offer Free Shipping on orders that exceed $100 US dollars and are shipping to locations in the United States.
Non physical items such as printables will not count towards the $100 free shipping requirement.
There is no code required to receive the free shipping. It will be automatically subtracted at checkout once requirements are met.
Order Never Received
Orders are deemed lost by carriers using the following guidelines.
Domestic packages are deemed "lost" after 30 days from shipment date. Canada and International packages are deemed “lost” after 75 days from shipment date. Singapore and Malaysia have a special exemption of 90 days and Brazil has a 120-day exemption. Packages are not considered "lost" until after the posted date.
If you believe you package has been lost please Contact us for assistance. We will work diligently to get your package to you.
If the unfortunate circumstances occurs and your package is deemed lost after the timeframe above we will at our discretion either resend the items if we still have them in stock or issue you a shop credit for your purchase.
If your tracking shows that your package was delivered to the location that you provided as your shipping address but you can not find the package then that item is considered stolen. We do not take responsibility for stolen items and will issue no refund or shop credit. Please contact your credit card company or payment provider and inquire if they cover your stolen items as many of them do.
Missing or damaged items
We work very hard to ensure all your items make it to you safe and sound but we are after all human so errors can occur.
We know that can feel very frustrating to be missing an item or have it arrive damaged.
Please contact us within 3 days of receiving your order to report missing or damaged items and we will be so happy to help you and make the situation right.
For damaged items please take photos or video that you can send to us for our record.
At our discretion we will either offer to send replacement items for the ones missing or damaged or offer a shop credit.
You may be asked to return the damaged item. If this is the case we will provide you via email with a prepaid shipping label that you will be required to print and apply to the package, and return to us. Once the damaged item is received we will then issue a shop credit or send the replacement item.
returns and exchanges
Please review all items in your shopping cart carefully before making a purchase.
All sales are final including orders not yet shipped.
All items in your cart are listed for review before purchase. In addition, completed orders are listed on your dashboard. Please review those items, as these terms apply to duplicate items as well.
We do not offer exchanges at this time.
get in touch
We are here to help! Please reach out using the Contact Us form or via email at firstname.lastname@example.org
We love to connect with other brands and hear your ideas of how we can work together. Please email email@example.com
We are working on setting up a wholesale portal in the near future.
If you are a registered business and can provide your states resale certificate we would be happy to connect with you and discuss wholesale options for our products.
Contact us via email at firstname.lastname@example.org